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From Thursday 1st January 2015 all Academy Music Group venues will be implementing a new system for booking accessible tickets.
Proof of disability will be required on each booking. One of the accepted forms of proof will be the Access Card. For more information on this card and details how to obtain one please click here. The Access Card informs providers quickly and discreetly about the support and facilities a person may require when attending the venue.
For non-Access Card holders a booking form can be obtained and returned via the venue either by email, in person or post with a copy of one of the following documents, DLA (Disability Living Allowance) letter or equivalent (Christmas bonus letters are not accepted), recognised assistance dog card or evidence that the person is registered with severe sight impairments. Any sensitive information such as address and amounts can be blanked out.
All copies received will be securely destroyed once requirements have been obtained.
To book tickets for O2 Academy Birmingham
Please email email@example.com with your access requirements and the show you wish to see in order to make a booking. All e-mails will be responded to within 2 working days.
Spaces may be limited and will be sold on a first come first served basis and you must book directly through the venue to ensure access.
You can also contact the box office through text relay www.textrelay.org.uk should this be required.
Companion / Carer Ticket
This venue offers one free companion ticket which will be arranged by the venue when booking tickets. These are limited in availability so please ensure you contact the venue as soon as possible to arrange.
Companion / carer ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency.
Braille information sheets are available on request please email firstname.lastname@example.org or call 0121 622 8250.
Arriving at the Venue
We recommend arriving at the venue 10 - 15 minutes prior to the doors opening as disabled patrons are invited to enter the venue first. The door time will be stated on the tickets or confirmations.
Please try to arrive at the venue no later than 60 minutes after the doors open.
On arrival please go to the front of the queue and present your confirmation e-mail to security or box office staff. All box offices are at an accessible height. We currently do not have induction loops fitted at the box offices.
Flashing and strobe lighting is likely to be used at all shows but may vary in intensity and frequency. Please contact email@example.com for information relating to specific shows.
Accessible Area & Facilities
O2 Academy (main auditorium):
The accessible area in O2 Academy is located on stage right of the balcony, which is accessed by lift from the outside entrance marked Stalls. The area can accommodate up to approximately six wheelchair users with up to six companion seats but the capacity can vary according to the requirements of the customers attending.
The platform is behind two rows of seating and is raised to provide a clear view for all wheelchair patrons. O2 Academy Birmingham operate a no-standing policy in the seated balcony area, but the view from this platform can be obscured if customers seated directly in front of the platform choose to stand. Venue staff will enforce the no-standing policy vigilantly for the benefit of our wheelchair patrons, but the venue cannot accept responsibility for any problems caused by patrons standing in front of the platform due to circumstances beyond our control.
There is an accessible toilet in O2 Academy1 that is accessed by radar key.
There is a lowered section to the bar that is accessible for wheelchair users. In the event of this bar being closed bar staff from an alternative bar will attend the disabled viewing area to take drinks orders throughout the night.
Merchandise is sold in the stalls area of O2 Academy1, and all customers are permitted access to the stalls area after the show. The stalls area is accessible by lift from the balcony. Disabled access customers will need to notify security staff that they wish to purchase merchandise at the end of the show so they can be taken into the stalls area.
The area in O2 Academy2 is located on a small dedicated balcony at the back of the room and can be accessed by lift. The area can accommodate up to approximately four wheelchair users with up to four carer seats but the capacity can vary according to the requirements of the customers attending.
The accessible toilet on the balcony of O2 Academy1 can be utilised by disabled patrons from O2 Academy2. This is accessed by radar key.
Bar staff will attend the disabled access area at regular intervals throughout the night in order to take drinks orders from disabled access customers.
Merchandise is sold in the general admission area, which is not accessible by lift. If disabled customers wish to purchase merchandise their carers are welcome to enter the general admission area after the show to purchase merchandise on their behalf. Security staff may also be able to assist in facilitating merchandise being purchased.
O2 Academy3 is our smallest room and as a result we do not have a dedicated disabled access area but the venue is on ground level and so is fully accessible. Wheelchair users and ambulant disabled patrons are welcomed and can be accommodated – please contact firstname.lastname@example.org to make these arrangements.
There is an accessible toilet in 3 which is accessed by radar key.
There is a lowered section to the bar that is accessible for wheelchair users.
Merchandise is sold on the ground floor and so is accessible throughout the show.
Transport & Other Local Information
Birmingham New St is the nearest train station and is an accessible station. It is approximately ten minutes walk from O2 Academy Birmingham.
The nearest bus stop is approximately 50m from the entrance to the venue on Bristol St. The following buses stop at this stop: 61, 63, X62, X64. There is also a stop on the opposite side of the road but as Bristol St is a triple carriageway, there is an accessible subway that must be used in order to cross the road to get to the venue. The following buses stop across the road: 61, 63, 886, X62, X64.
Full details of bus services can be found at nxbus.co.uk
There is no dedicated parking at O2 Academy Birmingham. There is an extremely limited number of on street parking spaces on Irving St just behind the venue. Alternatively please see www.o2academybirmingham.co.uk/info for full details of local car parks and public transport.
Details of nearby accessible hotels, bars and restaurants can be found on this website www.directenquiries.com.
© 2012 Academy Music Group Limited - All Rights Reserved
O2 Academy Birmingham is the trading name of Academy Music Group Limited. Registered in England. Company number 3463738. 211 Stockwell Road, London SW9 9SL.
VAT no: 710648159.